Frequently Asked Questions at 7tech

7tech stands out in the IT landscape with its unique blend of expertise, customer-centric approach, and innovative solutions. Our seamless onboarding process ensures no disruption to your daily operations.

We’re known for resolving over 80 percent of support requests on the same day, ensuring minimal downtime for your business. 7tech’s commitment to cybersecurity is unmatched, with a focus on in-house solutions tailored to your needs – We NEVER outsource our technicians.

Our flexible contract options and a 60-day money-back guarantee showcase our confidence in our services and dedication to client satisfaction.

Our managed IT services are structured to align closely with your business objectives. The process begins with an efficient onboarding, followed by a comprehensive Technology Alignment to optimize your existing technology and infrastructure. We then collaborate on strategic projects to accelerate your business goals.

Our ongoing support includes responsive Service Desk assistance, data protection, and maintaining seamless operations for remote workers. On-site support and projects are available as needed, providing a comprehensive IT solution for your business.

7tech has a team of over a dozen highly skilled and dedicated IT professionals, focused on delivering same-day resolutions to support requests. We pride ourselves on our in-house team of experts, ensuring high-quality, localized service without outsourcing. Our staff is trained to communicate effectively, avoiding technical jargon and ensuring clarity in all interactions.

Yes, 7tech provides onsite support for a range of needs, including hardware installation and network issues. This service is included within our service area at no extra cost, ensuring that you have hands-on assistance whenever required.

Your satisfaction is our top priority. We strive to exceed your expectations and provide hassle-free service. Our 60-day 100% money-back guarantee reflects our commitment to your satisfaction, ensuring peace of mind when choosing our services.

Our pricing model is tailored to your unique business needs, ensuring you receive the most value. We consider various factors, such as your network complexity, business objectives, and required support level, to create a customized contract. This approach allows us to provide unlimited support and advanced services that align with your specific requirements.

7tech offers a comprehensive suite of IT services, including:

• 24/7 responsive Service Desk with ticketing system
• Managed Detection and Response (MDR)
• Advanced cybersecurity solutions
• CMMC compliance
• Cloud services
• Virtual CIO advisory services
• Data backup and recovery
• Onsite support
• Employee onboarding and offboarding
• Proactive ongoing support
• Secure remote access

We also assist in IT projects such as cloud migrations, office relocations, VoIP system setups, and more, ensuring that your IT infrastructure supports your business growth.

7tech’s pricing reflects our commitment to providing top-tier cybersecurity and IT solutions. We invest significantly in state-of-the-art tools and maintain an in-house team of experts, ensuring enterprise-level protection at an affordable cost.

7tech isn’t just a basic IT company, they’re a Managed Security Services Provider (MSSP) with the ability to provide its clients with TRUE cybersecurity protections.

Our approach to IT services includes many value-added features that other firms might charge extra for, ensuring comprehensive support without hidden costs.

While our monthly services cover most IT needs, significant changes or upgrades are categorized as projects and billed separately. Projects are managed with a clear focus on your business objectives, ensuring timely and efficient completion.

Our project-based work is priced transparently, reflecting the value and expertise we bring to each task. Projects are billed separately at a rate of $150/hr. Have a project? Contact us for a quote today!